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Technical Account Manager / Customer Support

Title: Technical Account Manager / Customer Support
Department: Client Management
Type: Full Time / Permanent
Location: Andover, MA / East Windsor, NJ

Overview

Our Account Management Team serves as the primary point of contact for a client book of business. We are a small group of nimble business athletes whose main focus is getting things done no matter the size or scope of the project. We must become expert in helping our customers best leverage our tools, services, and best practices while developing a deep understanding of each client's business processes and strategic philanthropic goals. Additionally we act as advocates for CyberGrants and are expected to identify, promote and communicate cross-sell and upsell opportunities.

A Technical Account Manager will be the primary day-to-day contact with clients. Members of this group will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. The Account Manager is responsible for overall customer well-being by monitoring the health of the relationship between our customers and CyberGrants, producing customer programs, providing proactive communications, coordinating with appropriate internal CyberGrants teams to provide dependable contract services as well as project based billable services, and acting as an escalation point for customer issues.

Duties and Responsibilities

Required Skills & Experience

Account Managers should possess significant experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to philanthropic programs. Specific domain expertise in corporate philanthropy or other corporate social responsibility programs is highly desirable.

Education

Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.

A CyberGrants person is...

CyberGrants is successful because of the highly motivated people who work here and their deep enthusiasm for customer service and philanthropy. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. Your passion and commitment will inspire your colleagues as you continue to place the client at the center of everything you do.

Apply

For consideration, please send résumé & cover letter, with salary requirements to hr@cybergrants.com.